Welcome to Shoply. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our mobile application, website, and related services.
By creating an account or using Shoply you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you use our services.
1.1 Information You Provide
When you create an account, make a purchase, sell products, or contact us, we may collect:
- Full name
- Phone number
- Email address
- Password and account credentials
- Delivery address
- Billing information
- Payment information
- Profile photo, if provided
- Business information for sellers
- Product information and images uploaded by sellers
- Messages and communications sent through the platform
- Information provided when contacting customer support
1.2 Transaction Information
When you make or receive a transaction through the platform, we may collect information such as:
- Order details
- Products purchased or sold
- Transaction amount
- Payment status
- Delivery information
- Transaction reference numbers
- Refund or cancellation information
We may work with third-party payment providers to process payments. We do not necessarily store complete payment card or mobile-money credentials on our servers.
1.3 Automatically Collected Information
When you use our application or website, certain technical information may be collected automatically, including:
- Device type
- Operating system
- Browser type
- IP address
- Application version
- Device identifiers
- Approximate location information
- Log data
- Pages or screens viewed
- Actions performed within the application
- Date and time of activity
This information helps us maintain security, troubleshoot problems, and improve our services.
2. How We Use Your Information
We may use the information we collect to:
- Create and manage your account
- Process and manage orders
- Facilitate payments
- Facilitate product delivery
- Connect buyers and sellers
- Provide customer support
- Communicate with you about orders and account activity
- Send important service notifications
- Prevent fraud and unauthorized activity
- Detect and investigate security incidents
- Improve our application and services
- Personalize your experience
- Analyze platform usage and performance
- Comply with applicable laws and legal obligations
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy without appropriate notice or, where required, your consent.
3. Account Information
You are responsible for keeping your account credentials confidential.
You should notify us immediately if you believe that your account has been accessed without authorization.
We may take reasonable steps to verify your identity before allowing certain account-related actions or providing access to sensitive information.
4. Payments
Payments may be processed through third-party payment providers.
Depending on the payment method you select, your payment may be handled by banks, mobile-money providers, card processors, or other authorized payment service providers.
These providers may collect and process payment information according to their own privacy policies and terms.
Shoply does not request or intentionally store your payment PIN, ATM PIN, or other confidential authentication credentials.
6. Seller Information
If you register as a seller, certain information may be displayed publicly to help customers identify and interact with your business.
Depending on the features of the platform, publicly visible information may include:
- Seller or business name
- Business description
- Product listings
- Product images
- Business location or service area
- Public contact information
- Ratings and reviews
Sellers should not upload sensitive personal information belonging to themselves or other individuals unless there is a legitimate reason to do so.
7. Product Reviews and Public Content
If you submit reviews, ratings, product images, comments, or other content intended to be publicly visible, that information may be viewed by other users.
Please avoid including sensitive personal information in publicly accessible content.
8. Location Information
Certain features may require location information, such as delivery, nearby products, or location-based services.
Where applicable, you may control location permissions through your device settings.
If location access is not necessary for a particular feature, you may be able to use the service without providing precise location information.
10. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction.
These measures may include:
- Encrypted connections
- Access controls
- Authentication mechanisms
- Secure password storage
- Server security measures
- Monitoring for suspicious activity
- Regular security improvements
However, no online service can guarantee absolute security. You should use strong passwords and avoid sharing your account credentials with others.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain your account
- Complete transactions
- Resolve disputes
- Prevent fraud
- Meet legal and regulatory requirements
- Enforce our agreements
- Maintain appropriate business records
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our retention practices.
12. Your Privacy Rights
Depending on applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request a copy of certain information
- Close your account
Some requests may be subject to legal or operational limitations.
To exercise an applicable privacy right, contact us using the details provided below.
13. Children's Privacy
Our services are not intended for children who are not legally permitted to use the service under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
14. Third-Party Services and Links
Our application may contain links to third-party websites, services, payment providers, social networks, or other platforms.
We are not responsible for the privacy practices of third-party services.
We encourage you to review the privacy policies of any third-party service you use through our platform.
15. International Data Transfers
Some of our service providers may process or store information in countries other than the country in which you live.
Where applicable, we will take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable legal requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.
When we make significant changes, we may notify you through the application, website, email, or another appropriate communication method.
The updated version will include a revised "Last Updated" date.
17. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
Shoply
- nzopopidriss9@gmail.com
- Phone
- +237 6 77 54 17 23
- Address
- Douala, Cameroon
- Website
- https://shoplycm.web.app/
For privacy-related requests, please include enough information for us to identify your account and understand your request.
18. Acceptance
By using Shoply, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the application and its services.